Frequently Asked Questions
Everything you need to know about your My Carry Potty® purchase.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
What is your return policy?
Due to the hygienic nature of our products, we can only accept returns on items that are unused, in their original packaging, and with all tags attached within 30 days of purchase.
Are My Carry Potty® products made with safe materials?
Yes, safety and quality are our top priorities. All our products are made from high-quality, BPA-free recyclable plastic and are rigorously tested to meet global safety standards.
How do I track my delivery?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
Do you offer a warranty on your products?
We offer a 12-month warranty against manufacturing defects. If you experience any issues with the functionality of your potty, please contact our customer service team with your proof of purchase.